Are you an angel company?

Yes we are! An angel company means you can sell hand made products using our rubber stamps as long as they are hand stamped only! No mechanical reproduction is allowed. No copying, scanning, printing, etc. Those actions violate our angel policy, and since our products are copyrighted, you would be in violation of copyright infringement. This does not apply to downloaded products. Please refer to "Terms of Use for downloadable products".

Do you sell gift certificates?

How can I get a catalog?

How do you get a good image using large stamps?

First of all, you want to make sure you ink the stamp well. Pop the lid off your ink pad and use it to ink your stamp with the rubber-side-up. Then set your stamp onto your paper or cardstock. Put the heel of your hand on top of the stamp and press firmly without moving the stamp. You might want to stand up to get even more pressure on it. Then pick the stamp straight up from the paper or cardstock without rocking it.

It also helps to have cushion on the rubber of a large stamp. Then it has a little "give" to it when you press down, especially if your block, handle or stamping surface is uneven.

If you still have trouble with areas that don't print, try putting some type of cushion underneath your paper or cardstock. It could be as simple as a few more pieces of paper, a magazine or something like a mouse pad! That also creates a little "give", especially if you have no control over what type of cushion the stamp came with, or if you use no cushion at all.

How fast will my order ship?

Our orders generally ship within a  week, except during particularly successful sales! We ship Tuesday through Friday!

I am a store owner. How can I sign up to buy wholesale?

Click here to go to our "Wholesale Requirements" page.

I can't log in. What do I need to do?

The easiest and fastest way is to click on "forgot your password?" underneath the login menu. Type in the email address that you used to register. Your username and password will be emailed to you right away. If you can't remember what email address you used, you will have to call or email us. The best time to reach us is Tuesday-Friday, 9:00am - 4:00pm CST.

What are digital downloads and what can I do with them?

Click here to go to the "What are digital downloads" page.

What are your Terms of Use for Downloadable Products?

Click here to go to the "Terms of Use for Downloadable Products" page.

What is the benefit of creating a login account?

Creating an account allows you to save your shopping cart between visits, take advantage of specials only available to customers who are logged in, save your billing and shipping information between orders, access your order history, sign up for email updates on new products, sales and big news, as well as open a wholesale account with us! Go ahead. (You know you want to.)

What is the difference between unmounted, cling-mounted, wood-mounted and clear stamps?

• Unmounted is rubber only. No cushion and untrimmed. Also half the price of a wood-mounted stamp. You must trim them with scissors, and decide how to attach them to a handle. You can buy permanent cushion, cling-vinyl cushion, or use double-stick tape. It's your call.
• Cling-mounted is closely trimmed rubber with vinyl cling cushion, ready to use with your acrylic blocks. 30% less expensive than a wood-mounted stamp.
• Wood-mounted is closely trimmed rubber with foam cushion, permanently mounted to a wood block.  They are the most expensive, but you get a ready-to-use stamp with a perfectly printed image on top!
• Clear stamps are clear, polymer stamps that peel off the backing sheet they come on, and cling by themselves to your acrylic blocks. The advantage to these is that you can see through them when you are stamping. They are often sold in sets, so the price varies from company to company, but they are usually cheaper than buying the same stamps separately.  The disadvantage is that they can tear when peeling off the backing sheet, they sometimes yellow in sunlight, and can be either brittle or sticky at times.

What method of shipping do you use and what are your rates?

Retail orders ship USPS. That's regular US Mail. 

Wholesale Orders are shipped UPS Ground. Thus the brown type. The UPS shipping cost is added according to weight at time of shipping. 

International Retail Orders generally ship Global Priority Mail 

You can request faster or different methods of shipping in the comment section when you check out. The difference in shipping will be charged to your credit card.

Current Retail Shipping Rates:

Currently, individual cling-mounted rubber stamps and individual unmounted rubber stamps ship free! If your order contains anything else, the rates below will apply to those items only! Wow! That's like unheard of! We know and you're welcome.

$  0.01 - $14.99     = $  3.00
$15.00 - $24.99     = $  5.00
$25.00 - $50.00     = $  7.00
$50.01 - $100.00   = $  9.00
$100.01 - $149.99 = $12.00
$150.00 - $1,000.00 = *Free

*Free orders outside the contiguous US will be reduced by our normal shipping charges according to the shipping table above. 

Where do your products come from?

All of the River City Rubber Works images, templates, books and projects are designed by Dana DeCicco, one of the owners and founders of the company! The only products designed by someone else are either from Global Solutions or licensed from Kay Foley, Dilettante.

Every rubber stamp we sell is manufactured by us from start to finish, right here in our own workshop! We are now located in Haysville, Kansas. We cut our own wood, bake the rubber, trim the cushion and stamp, and stamp the image on wood! It's a fascinating process, actually! We also manufacture and sell the rubber stamps for both Global Solutions and Kay Foley, Dilettante!

Troubleshooting

Downloads:    If your downloaded file appears to be anything but a zip file (like a dat file), try downloading it again using another web browser. We have had a few issues when downloading from Mozilla Firefox that worked fine when using Internet Explorer.

If you have any other problems, please contact us! We will do whatever it takes to fix the problem! We don't want it happening again, so letting us know can help others down the road. Email dana@rivercityrubberworks.com  We will get back to you to see what we can do to take care of it.

Discounts:     We have both retail and wholesale customers, and sometimes the discount is meant to apply only to one or the other, so if your discount is not showing up, make sure that you are logged in.  If there is a code for the discount you are using, put it in the "Coupon or Gift Certificate" box at the bottom of your shopping cart, then click on "recalculate". The discount should show up in the total, and if you continue shopping, you should see the discount noted on the applicable items.

Occasionally an item is ordered that got missed in our website setup and the discount or "no shipping" does not show up. We have thousands of items and it's easy to miss one! We're sorry! If that is the case, let us know and we will fix it and you will not be charged for our mistake!